The Pros and Cons of Virtual Interview Platforms: What You Need to Know Before You Adopt

Virtual interview software allows organizations to assess candidates remotely through a few different methods. This can include live video calls (like Zoom), pre-recorded responses where candidates answer at their convenience (like HireVue), or AI interviews that adapt in real-time (Hello, HeyMilo). ‍

Rachel Valentino
February 21, 2025
The Pros and Cons of Virtual Interview Platforms: What You Need to Know Before You Adopt

Contents

In modern hiring workflows, platforms like Zoom, Google Meet, and Teams are basically our conference rooms. So much so, that 90% of recruiters prefer online interviews.

If you’ve spent any time hiring lately, you know virtual interview platforms are everywhere.

Let’s look at the good, the bad and what’s next together.

What is Virtual Interview Software?

Virtual interview software allows organizations to assess candidates remotely through a few different methods. This can include live video calls (like Zoom), pre-recorded responses where candidates answer at their convenience (like HireVue), or AI interviews that adapt in real-time (Hello, HeyMilo).

Why Virtual Interviews Are Worth the Hype

Time is our most valuable resource. All the hours taken back just by cutting commutes, it’s enough to make us debate the need to go in person at all. Plus given it’s nature, you get access to skilled candidates in places that you aren’t. While those may be the biggest pros for many agency recruiters, it’s also a supporting character when screening candidates who aren’t qualified.

Pros and cons of virtual interview platforms
Access to talent anywhere in the world + wider pools
Harder to build a personal connection
Saves time by cutting commutes and screening faster
Glitches and tech issues can disrupt interviews
Creates a fair and consistent experience for all candidates
Non-verbal cues and body language are often missed
Offers flexibility with recorded interviews for later review
Offers flexibility with recorded interviews for later review
Cons

Pros and cons of virtual interview platforms

Access to talent anywhere in the world + wider pools
Saves time by cutting commutes and screening faster
Creates a fair and consistent experience for all candidates
Offers flexibility with recorded interviews for later review
Pros
Harder to build a personal connection
Glitches and tech issues can disrupt interviews
Non-verbal cues and body language are often missed
Too many video calls can lead to screen fatigue
Cons
Tools